Yes,user will be able to download the Android app from Google Play store.
No,user wont be able to download the iOS app from apple store,user has to download iOS app from Anant App Store.
User should use only one way of reporting i.e. App. From G-force Web File DCR” option will be disabled. User cannot report 2 calls from app and remaining calls from web for a particular day.
In such scenario user has to take exception from HO and if exception granted by HO then user can report from G-force Web only in that case. All exceptions reporting will be done through G-force Web and not through the app.
Check if the Field activity is visible under the DCR listing tab. If yes, then the dcr is already synched and cannot be edited/deleted. If not, then the dcr can be edited.
The location which is captured in app is saved in offline mode so to sync the location to server user has to click on that refresh icon. That sync icon will only work if there is internet connection.
User has to download the MTP data.
No, user can’t report DCR unless all customers are geotagged.
No, user can tag customers without internet connection also only condition for Geotagging would be GPS/Location to be kept on.
User will be able to report customers only if he is within 300m of actual tagged range of customer.
If user tries to report from Maps option then when clicked on customer marker customer details will open up which will have “precall” and “report” button so if user is in 300m range only then “Report” button will be enabled and if not in 300m range then “Report” button would be disabled.
If user tries to report from File DCR option then against each customer name user would be shown with three colors
Yes, you require internet connection for using maps feature.
The location tagging activity for each customer is a one-time activity.
Yes user can tag multiple locations to a single customer, Maximum user can tag 3 locations to each customers.
Yes, it can used offline but at least once in a day you need to sync the DCR report which requires internet connectivity.
Yes, you can edit your customer from app but not in offline mode. The user needs to click on quick links and then select the desktop view and then select customers to Add, Edit, Del.
In this era tracking can be done via phone network also, but Gufic as company believes in their field force so they have disabled the tracking feature.
On App only reported call will get sync so the user no need to worry about deleting the customers in DCR reporting.
For the first time the user needs to download the master after that any changes in master only then it has to be re- downloaded.
Approved MTP has to be downloaded every month
Campaign Master has to be downloaded once as per the creation criteria.
Precall Data has to be downloaded once.
Customer >>MR Selection>>Doctors
Quick links>> View Desktop Site>> Customers.
No user can’t create MTP in offline mode from MTP module if user wants to create MTP then user has to navigate to Quick links>> View Desktop Site>>MTP.
Click on settings >> Upload Icon >> select sync day by day.
Click on settings >> Upload Icon >> select leave record and then sync.
“Sorry could not sync DCR” – There should be some internet connectivity issue kindly try once again after sometime.
“DCR Sync should be sequential you last filed for yyyy-mm-dd” – Kindly view your last filed date from web portal i.e. from Quick Links >> View desktop site >> DCR listing.
This happens due to internet connectivity issues and can be rectified by adding the location once again from customer module >> select the user name and customer and then add that location.
DCR filed will be in saved mode on the device and will not get synced with server. If not synced within the same day then the DCR will be locked at sync level. User has to then request admin for exception to allow DCR Sync for the day.
Yes
Yes, from app user will be able to report past days reporting also but only condition user has to be physically be present in that location due to geo fencing.
Settings >> Upload >> Select the date >> Sync from top right corner.
On the home screen itself there will be DCR Listing module which will show summary of the DCR filed.
No, but the exception can be given via Admin.
Offline: Customers, File DCR, MTP, DCR listing, File Leave, Coverage.
Online: Maps, Communication, help, Quick links, change password, Notifications, birthdays, Expense.
If there is no call pending to be synced then no data will be lost.
If any call is pending in app for sync and you delete the app then only pending call will be lost.
Users can call on the helpline number or can email the issue to help desk. Home screen>>Help.
User would get a pop up of birthday reminders of all Doctors whose birthday falls on that current day
No, from leave module user would be able to apply his self leave and for approval of leaves of his subordinates user has to route through Quick Links>> Leave Approval
No, internet connection is required for initial log in and from next time user can log in app without internet connection.